Professional IT

What technical expertise does DataVizion have?

One of DataVizion’s values is curiosity. At DataVizion we believe in continuous learning and improvement. We maintain numerous certifications with our vendors including Datto, Fortinet, Palo Alto, KnowBe4, Vade, Microsoft, Aruba, Nutanix, & Silver Peak. Additionally, we are a proud Platinum Aruba Partner with specializations in Switching and Wireless LAN as well as competency in ClearPass Policy Management. Our engineers hold numerous Aruba Certifications including:

AACP - Aruba Certified ClearPass Professional

ACEP - Aruba Certified Edge Professional

ACEX - Aruba Certified Edge Expert

ACMA - Aruba Certified Mobility Associate

ACMP - Aruba Certified Mobility Professional

ACNSA - Aruba Certified Network Security Associate

ACSA - Aruba Certified Switching Associate

ACSP - Aruba Certified Switching Professional

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How does DataVizion support my organization throughout a project?

At DataVizion, we believe customer first, customer last. Serving clients is in our DNA and we ensure your needs are met by providing a dedicated Account Executive and Project Manager to understand, assess, and execute your IT needs. When you choose DataVizion as your IT solution provider, you can be certain of not only excellent technical implementation, but a team who is dedicated to helping you achieve your IT and strategic business goals.

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What security solutions does DataVizion offer?

At DataVizion we offer leading edge IT security solutions ranging from network access control, device and data insights, to next-generation firewalls. By implementing enterprise solutions from our partners, we can help your business connect authorized systems, applications, and individuals across your network. Secure communication channels ensure the right people access the right resources.

In addition to network security solutions, DataVizion also offers Cyber Attack Susceptibility Assessments, or CASA. We will help you identify both risks to and weaknesses in your environment as well as evaluate those risks and weaknesses against current cybersecurity practices.

Part of maintaining a secure environment is ensuring patches and updates are applied consistently. With DataPath Management, you can focus on your business while we keep your organization secure. Additionally, you’ll receive monthly compliance reports which provide further insight into your network and any threats or vulnerabilities.

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What are the benefits of an enterprise network?

In today’s ever-changing technology landscape, it’s critical that businesses
have increased collaboration and productivity. Additionally, large
organizations need to control connectivity to applications and data to ensure
the company’s resources are protected both at the perimeter and the edge. A
reliable, secure, and expertly designed enterprise network is the key to
modernizing your network and improving efficiency across your organization.

Managed IT

Do you have qualifications and/or vendor certifications?

At DataVizion, we value curiosity and continuous learning. We maintain numerous certifications with our vendors including Datto, Fortinet, Palo Alto, KnowBe4, Vade, Microsoft, Aruba, Nutanix, and Silver Peak.

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Do you provide client references?

We have a wide variety of clients in various industries including education, finance, and healthcare. We would be happy to provide client testimonials and references upon request.

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Do you regularly install patches and updates?

Absolutely! Incomplete or ignored patches and updates are one of the greatest sources of IT vulnerabilities. Ensuring your network is routinely updated with the latest software patches is critical to maintaining a secure environment.

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Does DataVizion maintain network documentation?

Yes! We believe maintaining accurate, up-to-date network documentation is critical to providing excellent service to our clients. Important network documentation is stored securely in our IT Documentation system.

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Do you have written guidelines for response times?

We offer our clients a Service Level Agreement which includes defined response times for in-scope issues.

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What if I need help after business hours?

For business-critical issues, clients can call (402) 327-1880 and follow the instructions to be connected to the on-call engineer. Our on-call engineer is available outside of business hours including weekends and holidays for all business-critical issues.

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Is my call answered by a live person?

Yes! DataVizion’s service desk operates from 7:00 am CT to 6:00 pm CT and all calls are answered by our in-house, Lincoln team. You can reach us by calling (402) 327-1880 or by email at services@datavizion.com. Our team can assist you remotely or deploy on site at your business if needed.

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How will DataVizion improve my company’s efficiency?

At DataVizion, we offer much more than the old school “break-fix” IT service. We support our clients by providing an in-house support desk, 24/7 on-call support for business-critical issues, and comprehensive monthly reporting. As a VizionCare Client, our Customer Success Team will work with you to simplify, monitor, and streamline your IT environment giving you the freedom and flexibility to operate your business to it’s fullest.

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